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When you get the code as a text or email message on a separate device, enter it and then select Next.

Learn more about security info and security codes If you choose text, type the last four digits of your phone number, and then select Send code. On the Verify your identity screen, choose to receive your security code either as a text or email message. On the Recover your account screen, type the characters displayed in the box below Enter the characters you see, then select Next. Select I forgot my password below the password text box. If there are multiple accounts on the PC, choose the one to reset. On the sign-in screen, type your Microsoft account name if it's not displayed. If you only see the Password icon, you have either a domain (work or school) account or a local account. If you see the Microsoft account icon, you're using a Microsoft account. To find out which kind of account you have, select Sign-in options on the sign-in screen. How to reset your password depends on whether you’re using a Microsoft account or a local account to sign in. This way, you can double-check that you’re typing the right password or PIN before you enter it. If your password works, but shows your account is locked or interrupted, the site will walk you through those issues.īefore typing your password or PIN, select Reveal. Test your password by using another device to sign in to. If your previous password works, you’ll need to lock your device and then unlock it using your new password. If you recently changed your password, try entering your previous one again. To check your keyboard layout, select the input method (a three-letter code in the bottom-right corner). If you use more than one keyboard layout, make sure the keyboard language you’re trying to use is selected. If you’re using a Microsoft account, you can switch between entering a PIN and a password by selecting Sign-in options. Select Accessibility > On-screen keyboard and select the keys to type your password.Ĭheck that you’re entering the right information: a password in the Password field or a PIN in the PIN field. Type your password using the on-screen keyboard. Try the following when typing your password to sign in: